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Project Manager leading the development of a ‘plan for business excellence’

Period: 01/09/1997  -  01/02/1998
Assignment Types: Operational Performance Improvement
Consultant: CT00097
Industry: Financial Services
Sector: Banks
Role Type: Portfolio, Programme and Project Management
Role: Project Manager
Country:

For a major UK bank, this consultant was project manager leading the development of a ‘plan for business excellence’ for the operations of the bank’s network.

Key Deliverables include:

  • Setting out a future vision, the strategies, key activities and performance measures as the basis for the successful implementation of change from a traditional high street environment to one that made extensive use of multi-channel delivery such as telephony and internet.