1	Your Company									Response
1.1	Please indicate the level of annual turnover of the Group/ Division for which you are responding									Please Select GBP 1,000 M + GBP 750 M - GBP 1,000M (GBP 1 BN) GBP 500 M - GBP 750 M GBP 300 M - GBP 500 M GBP 150 M - GBP 300 M GBP 100 M - GBP 150 M GBP 75 M - GBP 100 M GBP 50 M - GBP 75 M GBP 25 M - GBP 50 M <GBP 25 M
1.2	Please indicate the average number of permanently employed staff (IT users) in the Group/Division									Please Select 10,000 + 7,500 - 10,000 5,000 - 7,500 3,000 - 5,000 2,000 - 3,000 1,500 - 2,000 1,000 - 1,500 500 - 1,000 250 - 500
2	Activities in construction
	Please indicate which types of construction business activity your organisation undertakes. Please rank company activities which account for the majority of turnover, rank from 1 to 5, 1 being the highest and 5 the lowest. Only rank those that are applicable.									1 - 5
									Civil and building contracting/construction management
									Engineering, environmental and architectural professional services, quantity surveying and project management
									Specialist and trade sub-contracting
									Housebuilding and property development
									Construction products manufacturing and distribution
									Other (please specify)
3	IT Operations/revenue budget - Trend
	Total Group or IT budget before re-charges and recoveries, including depreciation and annual lease charges and excluding new capital expenditure (this is covered separately under question 5 below)
3.1									Current financial year	Please Select Up to GBP 0.5m GBP 1 M GBP 2 M GBP 3 M GBP 4 M GBP 5 M GBP 6 M GBP 7 M GBP 8 M GBP 9 M GBP 10 M Over GBP 10 M
3.2									Previous financial year	Please Select Up to GBP 0.5 M GBP 1 M GBP 2 M GBP 3 M GBP 4 M GBP 5 M GBP 6 M GBP 7 M GBP 8 M GBP 9 M GBP 10 M Over GBP 10 M
3.3										Best case	Worst case
									Next financial year - expected percentage change on current financial year, best and worst cases.	Please Select >10% 10% 7.5% 5.0% 2.5% Neutral - 2.5% - 5.0% - 7.5% - 10%	Please Select >10% 10% 7.5% 5.0% 2.5% Neutral - 2.5% - 2.5% - 5.0% - 7.5% - 10% > -10%
3.4									Group or Division IT budget as % of turnover - Current year expenditure	%
3.5									Group or Division IT budget per IT user - Current year expenditure	GBP
4	IT operations / revenue budget - % breakdown
	Please indicate what percentage of your current year budget falls under the following main headings
4.1	IT Personnel - Permanent staff (incl. staff on-costs and employment overheads, pensions and benefits), staff expenses, IT staff training and professional development. Temporary staff, contract staff and consultancy.									%
4.2	Infrastructure - Hardware / systems software - Servers, desktops / laptops, mobile devices / PDA / (excl. Smart Phone / Blackberry), LAN equipment, storage, data centre hosting charges, peripherals. Server and PC OS, systems software, directory, user access control, security management, terminal services, anti-virus/malware, virtualisation, data back-up, etc.									%
4.3	Applications software - Licensing, maintenance and support costs for office automation software, business application packages, reporting and data warehousing tools, database licences and support, internal bespoke developed applications, externally hosted software services rental and usage costs.									%
4.4	Data networking - WAN installation, line rental, service charges and support, Internet, WAN equipment, depreciation / lease charges. Data network managed services charges. Mobile data roaming costs for laptops and other mobile devices.									%
4.5	Telephony (fixed line) - telephone switch, PABX and handset hardware and software depreciation, lease charges, equipment maintenance and support,; line rentals, call charges and services (NB include videoconferencing charges).									%
4.6	Mobile Telephony - handset depreciation, lease charges, rental and support, mobile call charges.									%
4.7	IT department overheads - eg premises cost and facilites charges, communications, office equipment and administrative expenses, etc.									%
4.8	Other not convered above - eg, Disaster recovery contract service charges, data archiving, outsoutcing, etc (please specify)
										%
										%
										%
										100%
5	Capital expenditure budget - Trends
	Please indicate the total capital expenditure budget.
5.1									Current financial year	Please Select None GBP 250 K GBP 500 K GBP 750 K GBP 1.0 M GBP 1.25 M GBP 1.5 M GBP 2.0 M GBP 3 M GBP 5 M > GBP 5 M
5.2									Previous financial year	Please Select None GBP 250 K GBP 500 K GBP 750 K GBP 1.0 M GBP 1.25 M GBP 1.5 M GBP 2.0 M GBP 3 M GBP 5 M > GBP 5 M
5.3										Best case	Worst case
									Next financial year - expected percentage change on current financial year, best and worst cases.	Please Select >10% 10% 7.5% 5.0% 2.5% Neutral - 2.5% - 5.0% - 7.5% - 10% > -10%	Please Select >10% 10% 7.5% 5.0% 2.5% Neutral - 2.5% - 5.0% - 7.5% - 10% > -10%
6	Cost reduction / cost effectiveness measures.
6.1.a	Staff costs and expenses
	Please indicate whether you expect next year's staff budget to:									Please Select Increase Decrease Stay about the same	Approx. % change +/-
6.1.b	Which of the following cost reduction / cost effectiveness measures is your company currently considering or have implemented?									Currently have	Considering
									Reduce contractor workforce
									Reduce permanent workforce
									Leave vacancies unfilled
									Allow sabbatical / unpaid leave
									Postpone recruitment
									Restrict travel
									Reduce training budget allowances
									Restrict overtime payments
									Reduce bonus and incentive payments
									Postpone major systems upgrades / system changes
									Other (please specify)
6.2	Hardware & Infrastructure
6.2.a	Please indicate whether you expect next year's hardware & infrastructure budget to:									Please Select Increase Decrease Stay about the same	Approx. % change +/-
6.2.b	Which of the following cost reduction measures is your company currently considering or have implemented?									Currently have	Considering
									Defer hardware replacement
									Defer desktop refresh / upgrade projects
									Renegotiate or reduce hardware maintenance cover
									Renegotiate maintenance service contracts / payment terms
									Asset re-financing
									Purge older equipment
									Manage power usage
									Outsource
									Data centre consolidation / relocation
									Other (please specify)
6.2.c	Which of the following technology changes are in use / being considered to provide more cost effective computing?									Currently have	Considering
									Server and storage virtualisation
									Data centre automation and management tools
									Network data back-up
									Thin client technologies
									Virtual PC
									Cloud data Storage
									Mobile devices (laptop replacement), eg Netbooks, Smart Phone / Blackberry
									Improved infrastructure and desktop management tools
									Other (please specify)
6.3	Software / applications
	Please indicate whether or not you expect next year's application software budget to:									Please Select Increase Decrease Stay about the same	Approx.% change +/-
6.4	Which of the following cost reduction / cost effectiveness measures does your company currently have or are considering to have implemented?									Currently have	Considering
									Defer new software and application projects
									Defer planned application upgrades
									Renegotiate software support and maintenance agreements / service scope / payment terms
									Take support for applications back in-house
									Review volume licensing agreements
									Evaluate Software as a service (Saas)
									Increased use of s/w licence pooling / sharing
									Increase use of Open Source software
									Accelerate retirement of older applications & discontinue support contracts
									Outsource applications / support and maintenance
									Other (please specify)
6.5	Networking
6.5.a	Please indicate whether you expect next year's networking budget to:									Please Select Increase Decrease Stay the same	Approx. %change +/-
6.5.b	Which of the following approaches are being used or are being considered to provide more cost effective networking services:									Currently have	Considering
									Review networking strategy/ network rationalisation
									Replace leased lines/ ISDN
									Technology upgrade, eg MPLS
									Implement managed network service
									Increase use of VPN
									Implement Windows 7/ W2008 Direct Access/ BranchCache
									Implement bandwidth usage optimisation appliances
									VoIP
									Change current services provider
									Re-negotiate tariffs/ service levels
									Consolidate service providers
									Restrict use of mobile broadband services
									Charge clients for data services
									Other (please specify)
6.6	Telephony (Fixed-line and mobile)
6.6.a	Please indicate whether you expect next year’s telephony budget to:									Please Select Increase Decrease Stay about the same	Approx. %change +/-
6.6.b	Please indicate which of the following approaches is currently in use or being considered to provide more cost effective telephony services:									Currently have	Considering
									Extended use of VoIP/ centralised call management
									Reduce number of service providers
									Standardise telephony equipment
									Implement improved call charge monitoring and reporting
									Change major service provider/ negotiate more favourable tariffs
									Implement dedicated link to mobile carrier network
									Use telephone expenses management software and/ or consultancy
									Other (please specify)
7	Managed services and outsourcing
7.1	Please indicate whether your next year’s expenditure on managed services and outsourcing is expected to:									Please Select Increase Decrease Stay about the same	Approx. %change +/-
7.2	Against each of the services below, please indicate whether your organisation currently makes use of managed service or outsource providers. Please tick in the first column. If used, please also indicate if the level of expenditure is likely to increase, decrease or stay about the same.									Tick ALL that apply
									Server hosting		Please Select Increase Decrease Stay about the same
									Server/ infrastructure management		Please Select Increase Decrease Stay about the same
									Desktop management and support		Please Select Increase Decrease Stay about the same
									Applications maintenance and support		Please Select Increase Decrease Stay about the same
									Helpdesk		Please select Increase Decrease Stay about the same
									Networks		Please Select Increase Decrease Stay about the same
									Application developments		Please Select Increase Decrease Stay about the same
									Training		Please Select Increase Decrease Stay about the same
									Database management		Please Select Increase Decrease Stay about the same
									Telephony		Please Select Increase Decrease Stay about the same
									Printing and reprographics		Please Select Increase Decrease Stay about the same
									Other (please specify)
											Please Select Increase Decrease Stay about the same
7.3	Active issues and constraints
	Please indicate any active issues or constraints relevant to your business which will affect decision making relating to accelerated IT changes in response to the current economic climate:									Tick ALL that apply
									Capex limits
									Impending support end-of-life milestones, eg package application, OS, database
									Lack of staff
									Skills loss
									Evaluation timescales/ resources
									Vendor and/ or technology lock-in
									Other (please specify)
8	Coping strategies for changes in business directives for IT Services
	Please indicate up to three priority objectives and the coping strategy adopted in order to minimise the impact of budgetary constraints during the economic downturn on current services and future development of IT
8.1
8.2
8.3
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9	Respondent details
	Your name:
	Email:
	Company name
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