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Consultant: CT00807

This consultant's core marketing and business capabilities are backed by strong technical skills, an energetic attitude and objective focus. He has a background of over twenty years of insurance, financial services, systems and business experience.  He completed his MBA with Durham University and has additional qualifications in Marketing, Business Management and Insurance.

Key Skills:

Business development & improvement - Extensive marketing and business plan development and implementation experience. Business improvement skills include strategic planning, competitive advantage assessment and resource audit.  Example roles include:

• Strategy and planning (Direct Insurance, Cellcom, FIBI)
• Business plan development (Creative, Maven UK, e-Systems)
• Responsible for turning around underperforming business unit from 50% of target to 150% within a year. (AA Life)
• Established software company in UK and Irish markets against stabled competitors (Maven (acquired by SSP))
• Built awareness, role and impact of professional body from an association to a respected and involved player in Financial Services regulation and the insurance industry. (IBC, FIFSA)

Business efficiency and process design - Experience in workflow, time and motion, business process re-engineering, system design and business requirement definition provides the skills to assess a process and recommend improvements.  Example roles include:

• Business process improvement / efficiency (AA Life, e-Systems, Provident, Centrepoint)
• Process and risk analysis relating to system implementation (Provident, CNIA)
• Process / system design (Maven, e-Systems, AIG, Legal & General)
• Process improvement implementation - improved service levels, reduced costs and introduced more stringent fiscal control (AA Life)

Communication & conflict resolution - Excellent communications encompassing face-to-face negotiations, group presentations and media. An ability to resolve conflicts, remaining focused under pressure.  Example roles include:

• Experience in resolving conflicts / communication issues
• Media communications including on air participation, press releases and interviews, conference speaking, negotiations to ministerial level (AA Life, IBC)
• Contract / agreement negotiation (AA Life, IBC, Maven, e-Systems, Provident)

e-Commerce - Experience in B2B and B2C solutions, industry initiatives, web based solutions and business enabling technology. Particular experience in the financial services field including research, strategy, customer experience, site design and supporting process considerations.  Example roles include:

• Strategy and design roles (e-Systems, Direct Insurance, FIBI, Cellcom, Downunder, Centrepoint)
• B2B design and implementation (AIG, Downunder, Centrepoint, Claimcentre)
• B2C design, customer experience and implementation (Legal & General, AIG)

Financial modelling - In depth experience of building models to assess ROI, profitability levers, cost sensitivity and revenue forecasts.  Example roles include:

• Comparison of distribution cost and drivers (Direct Insurance)
• ROI, business case and revenue forecasts (Direct Insurance, MSI, e-Systems)
• Profitability levers and business modelling (e-Systems, Maven, Creative)

Management experience - Long-term management experience provides a sense of business maturity, commercial awareness and clear strategic thinking with an instinctive consideration of the bigger picture.  Example roles include:

• Extensive management / Directorship experience (Liberty Life, AA Life, Creative, Maven, e-Systems)
• Industry association leadership roles (Executive Chairman, Regional Chairman, Technology Chairman – IBC / FIFSA)

Marketing - Highly marketing focused, with extensive marketing strategy development, planning and implementation experience augmented by various marketing qualifications and related studies.   Example roles include:

• Marketing strategy (AA Life, IBC, Maven, e-Systems, Direct Insurance, FIBI, Cellcom)
• Development and implementation of PR campaign (IBC, AA Life)
• Product development (AA Life)
• Creation of marketing material, articles, sales support material (AA Life, IBC, Maven, e-Systems)

Project / programme management - Experience of system development and implementation with diverse, often distributed resources. Able to balance the discipline of using established project management tools / techniques with effective communication and the maintenance of project focus.  Example roles include:

• Management of client relationships, communication and various project roles (Provident, AIG, Legal & General, Centrepoint)
• Project control and reporting methodology development (MSI)

Systems - Strong systems skills including package selection, planning, design, specification and implementation.  Example roles include:

• System selection, implementation planning, requirements and design (Provident, MSI, Direct Insurance)
• Mapping business processes to system functionality for customisation of existing software (numerous insurance applications)
• System design from ground up (Maven/ARIG – life assurance system, Creative – IFA investment and insurance system)
• Extensive e-commerce based application involvements (e-Systems, AIG, Legal & General, Centrepoint, Direct Insurance)
  

Company worked for... Direct Insurance Legal and General AIG Europe UK Centrepoint First International Bank of Israel Vertex Maven UK Insurance Brokers Council UK Financial Service Organisation		Recent assignments... Service Delivery Marketing Strategy and Planning IT Strategy and Planning Financial Systems Development E Commerce Customer Service and Support Business Unit Strategy and Planning Business Development
Qualifications and skills... Currently not published.		Knowledge Library Currently not published.