W: www.tkp.co.uk
E: info@tkp.co.uk
T: +44 0845 241 2221
 

Can we help?

	Contact Support Team
	Pose a question
	Find a Consultant
	Register for Newsletter
	Send to a Colleague

Consultant: CT00060

This consultant is a Professional Manager with several years experience of delivering large and complex projects. She has a broad technical background coupled with strong customer facing skills. She is a strong leader with extensive senior management experience.

She has a passion for excellent customer service and a specialism in all aspects of contact centre systems, operations and set-up, both in-house and outsourced from bid through to in-life. She is a versatile all rounder able to apply the full range of project management skills across a varied range of projects.

Her Key Skills include:

• Excellent interpersonal skills and matrix management of diverse project teams.
• Proven success record of bid management and programme delivery.
• Ability to deliver in tight timescales and difficult circumstances.
• Strong leader and people manager.
• Highly organised and motivated.
• Detailed knowledge of project management lifecycle and use of structured methodologies.
• Large scale budget management and staff management of 300 plus.

Company worked for... Shell UK British Telecom Retail Telewest Major Support Services Company HBOS Bulldog Broadband		Recent assignments... Web Services Training Design and Delivery Risk Management Leadership IT Development and Implementation IT Architecture Human Resources Capital Transformation Customer Strategy Customer Service and Support Credit Strategy Contact Centre Technology Contact Centre Optimisation Change Management Business Review and Strategy Development Business Development
Qualifications and skills... Currently not published.		Knowledge Library Currently not published.