W: www.tkp.co.uk
E: info@tkp.co.uk
T: +44 0845 241 2221
Consultant: SU00573
This consultant is one of the most experienced Retail and Financial Services Programme Managers with a track record in the high street retail, consumer goods, retail banking, investment banking, credit card, mortgage and insurance market places. He has delivered systems in every western and central European country as well as Japan and the USA.
He has over 35 years of cross industry experience in IT management, outsourcing, systems integration, major business re-engineering programmes, project management, service management, line management and business management. He has successfully delivered 150 IT systems and eight major change programmes with a budget exceeding £50m for organisations in the retail, banking, utilities, auto, and insurance sectors.
The largest programme he has managed was for the Barclays Y2k initiative involving 950 staff across 70 countries and requiring a budget of £250m. The most technically demanding was for UBS’s London Bonds and Equities dealing room which integrated over 3000 computers for 600 traders. The most demanding was for the fire fighting and eventual delivery of the 300 man-year Bradford & Bingley new mortgage programme.
Nearly all of his career has been with IT and management services companies where he has experienced all roles. He has overseen delivery departments for both Data Logic and CSC where he has implemented the standard methods, techniques and toolsets (estimating, planning, risk and issue management, and stakeholder management) as well training personal characteristics (leadership, team building and presentational skills). He has also implemented these project and programme management standards when building and upgrading delivery departments for the likes of Barclaycard, Deutsch Flugsicherung, Spirit Group and Tesco (the latter two requiring ITIL).
He has strong client facing skills which have been built up while fulfilling sales and account management roles as well as being a general manger at CSC and a Major Programme Director for six years at Cap Gemini. John has an excellent record in achieving client satisfaction whilst gaining revenue pull through. Also he has a considerable record in negotiating and closing complex deals.
This consultant is a content expert on outsourcing and insourcing (proposing, selling, contract construction, initiation, staff transfer, delivery and shutdown); very large systems integration - VLSI (design, development, implementation, maintenance, upgrade and replacement); software (operating systems, language compilers, data communications, middleware); hardware (design, manufacture); business process re-engineering (several change programmes and working with James Champy).
He is a confident self starter and has set up three IT and management service companies recently. His education both in Computational Mathematics and Sociology has given him a strong foundation in the practices of Computer Science and Management Science
SKILLS MATRIX
PROJECT AND PROGRAMME MANAGEMENT
- 150 projects wordwide
- Eight major programmes
- Programme structuring and definition
- Project & programme office
- Project monitoring and control
- Project & programme managementAdvice and fire fighting
CONTRACT SERVICES
- Contract construction
- Contract negotiation
- Supplier selection
- SLAsContract management
- Third party products and services
- Penalty payments
- Risk/reward
- Contract termination
- OutsourcingLarge programmes
PERFORMANCE IMPROVEMENT – DELIVERY
- Best practice models for both systems projects and business change programmes
- Vast portfolio of delivery experience across many sectors and countries
- International and national delivery management for three major IT service companies (Raytheon, CSC and Cap Gemini)
- TQM/ISO9000
PERFORMANCE IMPROVEMENT – SERVICES
- Best practice models including CMM, ITIL and enhanced Lexington version
- Performance measurement and management
- Tools and methodsOperations management experience (over 400 staff)
- Service delivery improvement programmes
- IT merger programmes
- Transition planning
- Transition management
- Legacy portfolio management
E-BUSINESS
- Strategy
- Human-Computer Interfacing
- Business benefits case
- E-banking and e-brokerage
- Transnational contracts
- Architecture, build and test
- OperateFire fighting
TESTING
- Strategy
- Very large systems integration (VLSI)
- Large software systemsInternational systems
- Integrated and embedded technology
- Tools, methods and processes
- Fire fighting
BUSINESS AND IS RE-ENGINEERING
- Operational excellence models
- Business benefits case
- Governance process definition
- Role and organisation definition
- Legacy portfolio management
- Process definition
- Stakeholder management
OUTSOURCING ADVICE
- Outsourcing methodologies
- Outsourcing evaluation studies
- Benefit & risk assessment
- Partnership models
- Procurement management
- Supplier proposal evaluation
- Supplier selection
- Transition planning
- Transition management
OUTSOURCING MANAGEMENT
- Outsourcing contracts
- Transnational contracts
- Renegotiation
- Termination
- Due diligence & transition
LINE MANAGEMENT
- P&L
- IT Operations (Service)
- Data centre and communications
- Recruitment & staff development
- Sales & sales support
- QualityIT delivery
SERVICE MANAGEMENT
- Management of mainframes, client/server, communications, distributed systems, desktop, applications, third parties and staff.
- Developing and implementing service management frameworks
- Establishing controls, including SLAs
- Innovative contracts for telephony
FINANCE SECTOR
- Retail, Wholesale and Insurance
- Transnational (esp. European)E-banking
RETAIL
- UK and International
- Outsourcing and systems delivery
Company worked for...
- Major UK Bank
- FSA
- Cadbury Schweppes
- Accountancy Company
- Barclaycard UK
- Inland Revenue
- Allied Irish Bank
- Major Bank
- General Motors
- Egg Bank
- Barclays
- Bradford & Bingley
- Liverpool Victoria
- Data Logic Ltd
- UBS Phillips & Drew
- Sainsburys
- Computer Sciences
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