W: www.tkp.co.uk
E: info@tkp.co.uk
T: +44 0845 241 2221
Consultant: CT00569
This consultant is a Customer Service, Operations and Programme Management Interim Executive with a good knowledge of life assurance, mortgages and utilities operations, with varied experience. He is a versatile, pro-active Executive with strong management, leadership, communication, inter-personal skills and vision.
Key Skills include:
Strategy Development
Led the creation and successful implementation of a corporate strategy for Alba Life delivering benefits across the whole business. Created the Operations strategy for Zurich Life.
Developed with the Executive of Standard Life the company’s future strategy following the proposed introduction of stakeholder pensions.
Created and supported the implementation of the business plan for Standard Life Investments, subsequently developed the business plan for a £25m IT investment.
Operations Management
Delivered major operational improvements to four companies, through focusing on people, processes and systems, including;-
At Alba Life expenses were reduced from over £41m in 2000 to projected £18m in 2003, and staff numbers from over 700 to fewer than 325, with improved customer service.
Improved customer service at Barclays Life whilst reducing the costs with an increase of 70% in new business. As Operations Director at Aegon achieved significant improvement in business controls. At short notice took over the management of Standard Life Mutual Funds operations.
Change Management
Achieved major changes in culture, customer service, control environment and quality at Alba Life, Barclays Life and Aegon, resulting in quantum increases in productivity and 90% reduction in complaints.
Re-engineered the structure and processes to maximise the benefit of migrating systems at Scottish Hydro and Alba Life. Programme Director for preparation for the company’s growth plans and the introduction of new enterprise wide IT systems.
Managed the lift and move of Zurich Life’s Operations, and the Outsource contract with CSC.
Efficiency Improvement
Through process analysis and coaching management and staff exceeded target cost reduction and improved quality at all companies in the last ten years. Experience of negotiating and managing Outsourced Services
Programme Management
Delivered high profile large Programmes in budget, on time with full delivery. Operations Programme Manager for lift and move of Zurich Life.
At Standard Life Investments, the Programme Manager for the launch of the Company, the Strategic Plan, and developed the business case and plan for a £25m IT investment.
At Hydro Electric the Programme Director for the 1998 Programme ensuring that the company was fully prepared for the opening of the electricity market to competition.
The sponsoring Executive at Alba Life for numerous major Programmes, both strategic and regulatory. Programme Director at PPML for two large and successful Programmes.
Company worked for...
- Standard Life
- Alba Life
- Scottish Hydro Electric
- Barclays
- Aegon
- Winterthur Insurance
- Swiss Re
- Partnership Assurance
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Recent assignments...
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Qualifications and skills...
- Chartered Management Institute (MCMI)
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Knowledge Library
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